Orchestrate: Security Ecosystem

Explored the user experience of an automation engine for the security ecosystem to deliver a seamless and efficient workflow.

Role

UX Research Intern

Company

Motorola Solutions, Inc.

Tools

Google Sheets & Slides, Figma, Zoom

Project Overview

Product

Orchestrate is a business automation engine that integrates disconnected processes, optimizes workflows, and ensures consistent, reliable responses across an organization’s security ecosystem.

Project Overview

Product

Orchestrate is a business automation engine that integrates disconnected processes, optimizes workflows, and ensures consistent, reliable responses across an organization’s security ecosystem.


Problem

As Orchestrate approached release, it was essential to validate the product and align it with user needs. A deep understanding of user pain points, deployment experiences, and workflow challenges was required.


Research Goals

  1. Understand the user experience during deployment.

  2. Identify user needs and capture usability issues for design improvements.

  3. Gather user insights and inform product strategy to ensure Orchestrate becomes a user-centered system.


My Roles

  • Planned and conducted user interviews and usability testing.

  • Recruited participants, scheduled sessions, and prepared research materials.

  • Analyzed data and synthesized findings into actionable recommendations.

  • Created research reports and delivered user insights.

  • Collaborated with cross-functional teams to translate insights into strategic solutions.


Research Details


Stage 1. Plan Research


Defining Research Goals: Validated design updates and identified usability concerns.

Method Selection: Chose usability testing and user interviews.

Participant Recruitment: Recruited channel partners and system management engineers.

Preparation: Developed interview guides and usability test scenarios.



Stage 2. Conduct Research


Usability Tests & User Interviews: Conducted sessions on five key topics: familiarity with Orchestrate, installation support materials, workflow creation, workflow monitoring, and desired features.



Stage 3. Analyze Data


Data Analysis: Performed qualitative and quantitative analysis, categorizing findings by theme and severity.



User Journey Map: Mapped user actions and emotions across each stage of deployment and workflow management.



Research Reports: Produced reports to guide product strategy, design updates, and engineering priorities.




Stage 4. Generate Insights


Research Summary Presentation: Shared research outcomes with cross-functional teams (designers, product managers, engineers, researchers, and other stakeholders).


Team Collaboration: Partnered with teams to prioritize issues, define requirements, and design research-driven solutions.



Key Observations

  1. Support Documents

⚠️ Issue: Users were overwhelmed by excessive documentation, with missing critical information.

🛠️ Recommendation: Simplify documentation with visuals and short videos.



  1. Workflow Monitoring

⚠️ Issue: Devices were difficult to find when grouped together.

🛠️ Recommendation: Use labels, tags, color coding, and prioritization features.



  1. Access Restriction

⚠️ Issue: All users could edit workflows, creating risks

🛠️ Recommendation: Implement role-based access control.


  1. Runtime Data

⚠️ Issue: Slow loading times for past activity; usage patterns were unclear.

🛠️ Recommendation: Show workflow success/failure directly and track runtime data usage.



Conclusion

Results & Impact

  • Validated Orchestrate’s core value and uncovered usability gaps that shaped design and feature enhancements.

  • Gathered authentic user feedback that guided product strategy and ensured alignment with real-world workflows.


Next Steps

Conduct additional interviews and usability tests to evaluate new iterations, validate improvements, and continue shaping Orchestrate into a user-centered product.







Stage 1. Plan Research


Defining Research Goals: Validated design updates and identified usability concerns.

Method Selection: Chose usability testing and user interviews.

Participant Recruitment: Recruited channel partners and system management engineers.

Preparation: Developed interview guides and usability test scenarios.



Stage 2. Conduct Research


Usability Tests & User Interviews: Conducted sessions on five key topics: familiarity with Orchestrate, installation support materials, workflow creation, workflow monitoring, and desired features.



Stage 3. Analyze Data


Data Analysis: Performed qualitative and quantitative analysis, categorizing findings by theme and severity.



User Journey Map: Mapped user actions and emotions across each stage of deployment and workflow management.



Research Reports: Produced reports to guide product strategy, design updates, and engineering priorities.




Stage 4. Generate Insights


Research Summary Presentation: Shared research outcomes with cross-functional teams (designers, product managers, engineers, researchers, and other stakeholders).


Team Collaboration: Partnered with teams to prioritize issues, define requirements, and design research-driven solutions.



Key Observations

  1. Support Documents

⚠️ Issue: Users were overwhelmed by excessive documentation, with missing critical information.

🛠️ Recommendation: Simplify documentation with visuals and short videos.



  1. Workflow Monitoring

⚠️ Issue: Devices were difficult to find when grouped together.

🛠️ Recommendation: Use labels, tags, color coding, and prioritization features.



  1. Access Restriction

⚠️ Issue: All users could edit workflows, creating risks

🛠️ Recommendation: Implement role-based access control.


  1. Runtime Data

⚠️ Issue: Slow loading times for past activity; usage patterns were unclear.

🛠️ Recommendation: Show workflow success/failure directly and track runtime data usage.



Conclusion

Results & Impact

  • Validated Orchestrate’s core value and uncovered usability gaps that shaped design and feature enhancements.

  • Gathered authentic user feedback that guided product strategy and ensured alignment with real-world workflows.


Next Steps

Conduct additional interviews and usability tests to evaluate new iterations, validate improvements, and continue shaping Orchestrate into a user-centered product.